Return Policy

                                    RETURN POLICY

RETURNS

• All items being returned for merchandise credit must be in their original condition with original packaging and tags attached.
• There will be a 20% restocking fee for any item returned without an RA (Return Authorization), refused or unaccepted packages, or any item returned past the 30-day grace period.
• We will not accept any items for return after 30 days from the date received.
• For full store credit, returns must be made within 30 days of receipt of items.
• For full refund, returns must be made within 14 days of receipt of items.
• For non-damaged goods, buyers are responsible for all return shipping costs for the merchandise.

DAMAGES

• RA (Return Authorization) for any damaged items must be made within 14 days upon receipt of merchandise in writing through email stating the reasons for return.
• IF PAST THE 14 DAY PERIOD, WE ARE NO LONGER RESPONSIBLE FOR ANY DAMAGES.
• IT IS THE CUSTOMER'S RESPONSIBILITY TO CHECK THE GOODS UPON RECEIPT AND REPORT ANY DAMAGE ITEMS WITHIN THE REQUIRED TIME PERIOD.
• Please email focusclothesca@gmail.com with written and visual details to provide proof of damage. We will issue a call tag to return the merchandise back to our facility.
• There will be a 20% restocking fee for all items returned without an RA (Return Authorization), refused or unaccepted packages, or items returned past the 30-day grace period.

EXCHANGES

• Every item being exchanged must be in its original condition with original packaging and tags attached.
• When making an exchange for a lower priced item, a merchandise credit will be issued to the account.
• There will be a 10% restocking fee for any item returned without its original packaging and tags attached.

CANCELLATION POLICY

• Order cancellations must be requested in written form to focusclothesca@gmail.com
• All sale items are final.